Refund, Exchange and Cancellation Policy

Refund & Return Policy

Thank you for shopping with us! We truly appreciate your support and want you to love your purchase.

Returns & Exchanges
We do not accept returns or exchanges unless an item is damaged or has a defects.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of purchase with a receipt and photo of the item or physical product so we can make it right.
If this was an online purchase you will be responsible for shipping back the item. We would then inspect the item, recreate and send new item(s) if was a defect on our end from printing or pressing. We will pay for shipping of the item(s).

Please be sure to read all care instructions on every item you purchase from Ditta’s Gifts.

Order cancellation
We have the right to cancel an order at anytime and refund you with your preferred payment method.
There are times that we run out of product due to high demand and the re-stock order won’t be here in a timely matter. An email will be sent explaining this as well.

We are not responsible for orders not picked up in a timely manner. No refunds will be issued due to you not being able to pickup.
All sales are final. We will not be responsible for orders after 14 calendar days. After the 14 calendar days, we are not responsible for misplaced or lost items. You can always have an order shipped at your expense.

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